Home What We Do How We Work Quality & Compliance Who We Serve About Top Systems Blog Start a Sourcing Project →
How We Work

From specification to shipment.

A structured production process from the first product review through repeat production. You don’t need a perfect RFQ to start — we evaluate the project first.

The Process

Six stages, managed on your behalf

01

Understand

We review the product, specification, quantity, materials, target market and commercial requirements. You don’t need a perfect RFQ to start a conversation — send us what you have. We’ll review the project, identify anything missing and advise on the next step.

02

Source

We determine the appropriate country and identify factories with suitable capability and fit. Country selection is based on the product, material, volume, commercial requirements and factory capability — across Malaysia, Vietnam and Indonesia.

  • Product
  • Material
  • Volume
  • Commercial requirements
  • Factory capability
03

Quote

We evaluate candidate factories, negotiate directly, compare production options where appropriate, and develop a single Top Systems quotation. We don’t promise the lowest price — we aim for the right factory at the right price.

04

Develop

Prototype → Top Systems sample review → client approval → approved specification and sample as the production reference. Specification changes are reviewed for their technical and commercial implications before they go ahead.

05

Produce & Control

Production management, QC, comparison against the approved sample, problem resolution and final inspection. When issues occur, we work directly with the factory to resolve them while keeping the production relationship workable.

Issues that can occur in production
  • Approved sample not followed
  • Hardware substituted
  • Material substituted
  • Production delay
  • Defects
How we work an issue
  • Understand what happened
  • Communicate with the factory
  • Escalate to management when required
  • Agree corrective action
  • Monitor the result
  • Keep the buyer informed
06

FOB & Repeat

Export documentation and freight coordination — using your own forwarder if you prefer — through to shipment readiness. Then repeat production, new product development and additional factories when needed. The relationship does not have to end with the first shipment.

The Commercial Relationship

How the commercial relationship works

You purchase through Top Systems. We manage the selected production partner on your behalf and pay the factory according to the agreed production terms. Commercial terms are agreed in writing before production begins. You remain in control of product approval and your freight arrangements after the agreed FOB handoff.

Start a Project

Send us what you’re sourcing.

Drawing, photo, BOM or existing product — we’ll review it and determine the next step.

@keyframes fadeUp { from { opacity: 0; transform: translateY(24px); } to { opacity: 1; transform: translateY(0); } }
Start a Sourcing Project →