Quality starts before production.

Approved Specification

The factory prepares a prototype or sample; Top Systems reviews it and can prepare a sample review report before client approval. Once approved, the physical sample and specification are retained as the production reference. The approved sample becomes the reference every production run is checked against.

Production Inspection

During production, goods are checked against the approved specification across the areas that determine whether a product is built correctly. Inspection exists to find problems early enough for the factory to act before shipment.

Final Inspection

Before shipment, finished goods and packing are verified.

Corrective Action

When an inspection finds an issue, we determine its severity, raise it with the factory and agree corrective action. Depending on the case that can mean rework or replacement, reinspection before release, and holding or delaying shipment where necessary. We escalate to factory management when required. Not every issue can always be corrected, but it is addressed at factory level rather than discovered on arrival.

Testing & Compliance

We have experience working with the product-safety, materials and packaging requirements common in commercial furniture. Top Systems is not a testing laboratory; testing can be coordinated where required, including with a laboratory you specify. Selected working references, including the inspection procedure, defect criteria and report templates, are available in our Resources.

• BIFMA
• ASTM
• CARB Phase 2
• TSCA Title VI
• Formaldehyde requirements
• Prop 65
• ISTA
• Drop testing
• Carton testing

Requirements of the North American retailers our clients’ programs sell through.

Each standard is explained in plain English in the Compliance Hub.